Effective Date: 27th January 2025
CR PROPERTY SERVICES LIMITED T/A Clarke Residential (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our services, or interact with us.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect and process the following information:
- 1.1 Personal Information You Provide:
– Name, address, email address, and phone number.
– Details about your property or properties of interest.
– Financial information (e.g., proof of funds for transactions, mortgage details).
– Identification documents (e.g., passport or driving license for AML compliance).
- 1.2 Automatically Collected Information:
– IP address, browser type, and operating system.
– Details of your visits to our website, including traffic data, location data, and other communication data.
– Cookies and similar technologies (see Section 6 below).
- 1.3 Information from Third Parties:
– Credit reference agencies, property portals, or publicly available sources.
– Referrals or information shared by third-party partners.
2. How We Use Your Information
We use your information to:
1. Provide and manage our estate agency services.
2. Process property transactions, valuations, and inquiries.
3. Comply with legal and regulatory requirements (e.g., Anti-Money Laundering checks).
4. Improve our website, services, and customer experience.
5. Communicate with you, including responding to inquiries or sending marketing materials (with your consent).
3. Legal Basis for Processing
We process your personal data under the following legal bases:
– Contractual Obligation: To fulfill contracts related to property transactions or services.
– Legal Compliance: To meet our legal obligations (e.g., AML regulations).
– Legitimate Interests: To improve our services and communicate with customers.
– Consent: For marketing communications (if you’ve opted in).
4. Sharing Your Information
We may share your information with:
1. Legal and regulatory authorities (e.g., HMRC, law enforcement).
2. Professional advisors (e.g., solicitors, surveyors) involved in property transactions.
3. Service providers, such as IT support or payment processors.
4. Property portals (e.g., Rightmove, Zoopla) if you’re listing a property.
We will never sell or rent your personal data to third parties.
5. Data Retention
We retain your personal information only as long as necessary to:
– Fulfill the purposes outlined in this policy.
– Comply with legal, accounting, or regulatory obligations.
– Handle disputes or enforce agreements.
Typically, this means keeping records for 5 years after the end of the business relationship, in line with AML requirements.
6. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
– Analyze website traffic and improve functionality.
– Remember your preferences for future visits.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
7. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the following rights:
1. Access: Request a copy of the personal data we hold about you.
2. Correction: Ask us to correct inaccurate or incomplete information.
3. Erasure: Request the deletion of your data (where legally permissible).
4. Restriction: Ask us to restrict processing under certain circumstances.
5. Objection: Object to data processing based on legitimate interests.
6. Data Portability: Request a transfer of your data to another provider.
To exercise your rights, contact us at contact@clarkeresidentialea.co.uk.
8. Security Measures
We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include encryption, secure storage systems, and regular security audits.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing your data.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in regulations or our practices. Any updates will be posted on this page, and significant changes will be communicated to you directly where required.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Clarke Residential Estate Agents
Suite C5, Unit 16 Roundhouse Ct,
Chorley
PR7 7JN
Email: contact@clarkeresidentialea.co.uk
Phone: 01257 781 557
This Privacy Policy complies with the UK GDPR and other applicable data protection laws.